3c - Clientcarecenter

3C is a leading intelligent customer engagement solution, a product of EBOX Digital Business Solutions based in Riyadh, K.S.A. 3C provides customer engagement solution to a variety of businesses in the Saudi market through web interface that facilitates real-time assistance and expert advice. It connects client businesses and experts with customers seeking help on the web. 3C creates meaningful connections by engaging customers in real time through the right channel, maximizing customer satisfaction and retention. It also leads to customer satisfaction and retention and optimizes agent resources. 3C proactively engages visitors with customized solutions for text chat, voice, Ticketing system and knowledgebase. Our solution helps businesses make a larger impression. For websites with low-to-high traffic, the solution delivers an affordable and easy-to-deploy online sales & support channel that provides valuable real-time insights on visitor behavior. The system allows centralized depository with ability to give sales & support to end user from in-house team or an outsourced Human Resource with 3C operator. 3C enables client website to offer customer engagement services without installing any software or hardware equipment. Client website is integrated with a code to offer one window customer engagement package.