4service Group

We’re 4Service. Europe’s next-generation CX Intelligence agency. What sets us apart is our ability to combine customer experience expertise with market research excellence, turning what customers feel into what businesses earn. Europe-based, Ukraine-born, and globally operating, our headquarters and operational heart are in Vienna, our resilience and entrepreneurial spirit were forged in Kyiv, and our projects span 140 countries worldwide. For 25 years, we have helped global brands design, measure, and elevate customer experiences. Today, we go further by connecting CX management expertise with market research competence through our closed-loop 4CX product ecosystem, enabling organizations to link customer experience directly to business performance and financial results. By the numbers: • Top 10 CX agency in Europe • Operations in 140 countries • 6 offices: Austria, Romania, Ukraine, Kazakhstan, Azerbaijan, and Georgia • 400+ active projects annually • More than 5 million service quality evaluations completed over 25 years • Member of ESOMAR • Elite Member of MSPA Europe • Team including CCXP-certified professionals Our vision is to become Europe’s leading CX Intelligence and advisory company. Our mission: to make the world more human through better customer experiences.