A19 Consulting

Freelance Consultant/Developer with 100+ ITSM/ITAM Implementations, worldwide. Extensive experience with Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, and HEAT IT Service Management. Some Remedy, ServiceNow, and SageCRM. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products."Ivanti Consultant" refers to job description, experience, and skill set with Ivanti's product line. I have never been directly employed by Ivanti, although I have been employed by / sub-contracted by Frontrange Business Partners and sub-contracted by Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations. Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications. Past Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks. Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional) Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices. Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Contract Management, Procurement, Service Requests, Request Offerings, Customer Self-Service Customer Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows