Accurus Research Systems

For more than 27 years, Accurus Research Systems has worked with business organizations to help them improve their performance and, consequently, improve their bottom line. We do this by focusing on the two areas that have the greatest impact on organizational performance.people and processes. Our core services include: Employee engagement survey research, which measures the level employees are engaged with the organization in terms of the amount of effort they are willing to commit and the connection they feel with regard to remaining with the organization. There is a strong, positive correlation between an engaged workforce and satisfied customers. Customer satisfaction survey research, which measures areas of strength and weakness, opportunities and threats, as well as critical markers that commit a customer to the organization. Just as engaged workers drive satisfied customers, customers who feel committed and loyal to the business drive organizational performance. Process improvement, which helps the organization design and implement more efficient methods for achieving its mission. These process improvements can lead to cost reduction and avoidance, reduced cycle time, defects reduction, safety enhancements, and improvements in employee and customer satisfaction, among other things.