Actings

Companies are aware of the fact that focus on customer interactions provides a competitive edge in today's and tomorrows customer needs and services. Actings is a management consulting organization that focuses on optimization of enterprise wide, multi-channel customer interaction. Actings operates as a network organization, continuously aiming for the right solution and new business concepts thus providing optimal customer interaction. Actings aims for: • efficiency improvement, cost reductions and, therefore, further improvements in the total business process, • change of culture in terms of customer-orientation of the total organization and • proper use of innovative ICT facilities. Actings is convinced that the above will inevitably lead to: • customer retention and • maximized customer value. Key elements in Actings' advisory and management programs are: • Customer Experience Management • Knowledge Management • Customer Relationship Management • Customer Services Management & Call Centers • Unified Communication • Communication Enabled Business Process • Front/ Back Office Integration • Multi-Channel Management Actings Services Actings also provides Management services that contribute to the realization of efficiencies, cost reductions and improved services. The Actings services are: • Service Level Management Services • Telecom Expense Management Services, • Mobile Device management services • System management Services