Affectpoint

AffectPoint is focused on turning today's feedback into tomorrow's results. We are bringing feedback full circle with customer engagement, consulting, and coaching. 93% of customers say online reviews affect their purchasing decisions. Customers are willing to spend 31% more on a business with excellent reviews. 94% say an online review has convinced them to avoid a business. 4 out of 5 consumers have changed their minds about a recommended purchase after reading negative online reviews. 89% of consumers read businesses' responses to reviews. AffectPoint addresses the challenge organizations face as they seek to engage with and coordinate their interactions across online review sites, business listing sites, and social media. We provide relational accountability and follow-up for organization leaders. We focus our efforts on people and embrace them as the reason for doing all things.