Answeriq Acquired By Freshworks

AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases. For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. This is achieved through self-service AI and automated responses. For process cases, AnsweriQ enables single-click intelligent automation for repetitive and mundane customer service processes. These processes typically require agents to traverse through multiple systems ranging from order look up, cancellation, invoicing, refunds, etc. AnsweriQ’s products seamlessly integrate with popular CXM systems like Zendesk, Salesforce, ServiceCloud, ServiceNow, Microsoft Dynamics, etc. AnsweriQ’s intelligent automation can deliver unto a 25% reduction in case volume. AnsweriQ’s process automation delivers up to 90% savings in average handle time and close to 100% reduction in error rates. AnsweriQ also assists agents with AI-based recommended responses that improve CSAT, NPS, and agent morale.