Aportio Technologies

Aportio is leading the transformation of how customer service centres understand and communicate with their customers. The fight for talent means people will not do menial tasks, or those tasks become too expensive and must be automated. At the same time, the need for data to understand customers has never been more critical for business survival. Emails are a high cost channel of support for service providers, but email remains a highly popular method of communication for many users. Our product is unique because of our high accuracy levels and pre-training – fundamental requirements to providing actionable insights, and to initiate automations. Agnostic of service management vendor, InboxAgent frees up service teams to spend more time with customers tackling their support issues. Quick and simple to deploy, it solves the problem quickly. InboxAgent achieves higher classification accuracy and less human effort than other solutions - including inbuilt ticketing email parsers. We provide insightful analysis about what your customers are saying. Using the same technology which allows us to achieve outstanding accuracy levels in email, Aportio now provides analytics so you can understand what customers are saying in other channels. If you are responsible for a customer service team, you know that it is frustrating to read through dozens of repetitive emails, spending more time triaging rather than fixing problems. Automating the logging of incoming emails is a great way to show your support for your customer support team. Analysing what your customers are saying in whatever channel they choose shows your support for your customers! Contact sales@aportio.com or go to AWS https://aws.amazon.com/marketplace/pp/B086H8LYK6