Attendant Success

Welcome to Attendant Success. This space and this concept were created to reflect what a Customer Centric culture is, and how it can only exist through the success of those who serve. About me, I can say that I am: Specialist in challenging conversations Specialist in Customer Service, with over 15 years of experience, providing services to clients from 9 countries, in two languages, for companies such as: Oi, Peixe Urbano Groupon LATAM, RD Station. I have multichannel experience (in person, telephone, email, chat and videoconference), in a reactive and proactive format (consulting, mentoring, support, pre-sales, sales, after-sales and customer success). I've been working for over two years as a Customer Success Executive, guiding marketing teams, also in two languages, to succeed in their journey. This also made me an expert in Inbound Marketing, managing the base of contacts and relationships with them, for a healthy construction, greater customer retention, increased LTV and company profitability. I am passionate about customer service and as I have always been Customer Centric, I seek customer success as a recipe for my own success, but I am concerned with the well-being of those who work in customer service, so I decided to start sharing my lessons with you. In addition, I'm a Father (13 years ago), Husband (18 years ago), Son (43 years ago), Friend (33 years ago) and Immigrant (19 years ago). Therefore, I have a sense of adaptation, of controlling challenging conversations and assertive communication, built throughout my life, for different areas. But whenever I involve people, I will be in the right area and the experience will be valid.