Auto Shop Follow-Up

We help shop owners build deeper trust with their customers and provide actionable insights to take their business to the next level. Founders Mike Carrillo and Aaron Gaskill built this program hand in hand with shops from across the country. Mike spent his career in customer service where he owned and ran a virtual assistant and answering service, whereas Aaron's family owns and operates two full-service independent repair shops in Arizona, where Aaron spent many years as a service writer in the family business. Building on that experience and launching Auto Shop Follow-Up, their hope is to build a deeper trust between communities and their auto repair businesses. In an industry where no one understands their vehicle, and where a few bad mechanics have spoiled the bunch, they see it as their mission to reconnect shops with their customers. Time, Energy, and Effort: THREE THINGS YOU ARE SHORT ON. Auto Shop Follow-Up provides professional, yet personal follow-up phone calls to your customers after they have been in for service. Our US based team of ambassadors works to make a personal connection on every call. The result: Drive Car Count, Increase Average RO, More Visits Per Year. Mike and Aaron have assembled an amazing team of US-based Customer Ambassadors who call your customers on your behalf. When it comes to calling your customers, our team IS your team and we work hard to represent you well, the only difference is there is no need for you to hire, train a team, or pull your service advisors off the floor to follow-up. We’ve got you covered! FACEBOOK: Keywords: Customer Retention, Customer success, Quality Improvement, Customer Satisfaction, Strategic Planning, Strategy, Customer Engagement, Customer Insight, Customer Relations, Relationship Marketing, Public Relations, Business Analysis, Market Research, Customer Loyalty, Customer Experience, Business Development, Automotive,Reputation Manager