Avid Insight

Happy Customers + Happy Employees = Healthy Business Easily monitor and improve your customer and employee experiences to make your business healthier. AViD’s subscription-based insights platform provides real-time insights 24/7. AVID delivers the most impactful EX and CX insights by leveraging our proprietary HEALTH iQ engine. Understand what matters to your employees and customers - and take action to improve your business and get healthy! AViD Insight is the creator of the HEALTHiD index. Based on a weighted blend of Likelihood to recommend, Loyalty and Satisfaction, HEALTHiD is a better predictor of future performance than NPS and more insightful than any other “experience” metric available. The simple HEALTHiD score (based on a scale of 0-100) can be used to evaluate the health of an employee, customer, store location, customer segment or entire company. And with industry benchmarking available, you can quickly determine your "health" relative to the competition. HEALTHiD is included in all our products (for customers and employees) ensuring you have the most honest and accurate assessment of your company’s overall health.