Bai Systems & Engineering

Founded in 1993, BAI Systems & Engineering prides itself in selling, providing, implementing and designing world-class ITIL compliant Help Desk Software and IT Service Management Software solutions either on-premise or SaaS. Our global platinum partnering efforts with FrontRange (ITSM (Premise or SaaS, HEAT, FrontRange Voice IP Communications Manager) RightAnswers (Knowledge Management, allow us to bring a complete helpdesk/service management software solution. The client realizes their immediate and long-term goals by keying on the ITIL Service Management principles of: Incident Management, Problem Management, Change Management, Release Management, Availability Management, Configuration Management, Service Level Management Our clients have found that we have increased their awareness, efficiency, understanding for their customer service management/help desk. This allows us to understand our clients business processes, automate their workflow and provide better efficiencies to provide a better Return on Investment (ROI) by improving first level support anywhere from 20% to 40,