Behind The Agent

Behind The Agent is a Business Process Outsourcing (BPO) company dedicated to supporting businesses in the Residential Lettings sector. Since 2011, we’ve been helping our clients simplify operations and grow their businesses by providing tailored solutions like new business setup, tenancy administration, client account management, software configuration, and performance management. Our mission is to offer reliable, cost-effective support that meets all legal requirements while helping businesses scale without the overhead of hiring in-house teams. We see ourselves as an extension of our clients’ teams—working side by side to deliver exceptional service and insights that drive growth. Our highly skilled team can handle property portfolios of all sizes, preparing and migrating data to new systems, automating processes, customising reports, and much more. We collaborate closely with our clients, helping them develop their systems and growth strategies to achieve their goals. We’re proud to work with a wide range of businesses, from independent letting agents and portfolio landlords to Rent2Rent operators and social housing providers. When you need a trusted outsourcing partner in the lettings sector, Behind The Agent is here to help.