Blue Orbit Consulting Llc

Blue Orbit Consulting helps contact centers and IT organizations improve their customer interactions through operational improvements and technology transformation. Our team has guided organizations through platform transitions, business process optimizations and IT operations transformations faster and more easily than they could have done it alone. Whether you’re focused on CX, EX or UX, it’s critical to bring together the vision for the experience and understand how all the pieces fit together. The Blue Orbit formula lies in our customized integration of people, process and technology platforms. People: • Customer and employee experience • Business process outsourcing (BPO) selection, implementation and management • Leadership and Agile coaching Process: • Transformation and change management • Training, quality assurance and knowledge management • Business process design Technology Platforms: • Contact center operations and technologies • IT and network operations transitions • Program and project management Through these pillars, we offer end-to-end solutions tailored to the specific needs of your organization with a focus on practical implementation, netting our customer 10X the value of their investment. Our clients see: • Improved efficiency of contact center representatives • Implementations of technology to assist contact center representatives • More focus on customer experience across channels or interactions Whether it’s troubleshooting and optimizing what’s already in place or creating strategic transformations of your workforce and customer interaction workflow, we support businesses across industries and verticals, including: • Contact Center leaders and operators • Marketing and Sales leaders who need results through contact center-based organizations • IT leaders that support complex technology in contact centers and within larger organizations. No fuss, just results. We look forward to sharing in your success story.