Boxwood Strategy Group

Boxwood Strategy Group is a boutique consultancy specializing in Customer Success Management (CSM) strategy and practices as well as Ethical AI strategies tailored for small to medium-sized businesses (SMBs). Founded by Campbell Robertson, a seasoned technology leader with over 20 years of experience at Oracle, OpenText, and IBM, the firm addresses the growing need for SMBs to enhance customer retention and operational efficiency while adopting AI responsibly. Core Services Customer Success Management (CSM) Solutions - Strategic planning to reduce churn and improve customer retention- Implementation of best practices for onboarding, account management, and proactive issue resolution- Implementation of workflow and cross organization collaboration to improve overall customer satisfaction Ethical AI Advisory Services - Development of ethical frameworks for AI deployment tailored to SMB needs- Bias mitigation strategies and transparent AI governance mechanisms- Guidance on responsible data usage, privacy compliance, and stakeholder engagement.