Breakthrough Success Strategy

Working across all business areas, I help CEOs, owners & executives navigate through difficult times in life & business. In business they’re facing rapid growth, market expansion & /or loss of employees & customers that’s caused significant stress on their businesses. In life, they’re experiencing a life-altering event which can lead to the most meaningful transformation of their lives. Some specifics include: Saved a technology company whose rapid growth caused customer service & operations to suffer enabling them to sustain & grow business, retain customers, improve the customer experience, increase revenues & expand profitability. Helped turn around customer attrition to strengthen customer relationships, increase revenues & sustain business operations during a period of extreme budget cuts. Conducted Voice of the Customer research, facilitated customer focus groups & transformed the data into effective annual strategic plans & /or business, customer & employee strategies that retained customers, built customer loyalty, improved employee performance, created customer service efficiencies, enhanced service delivery operations, increased sales revenues & strengthened profitability. Restructured & streamlined customer service operations that substantially improved efficiency, profitability & the customer experience. Coached & advised executives & professionals through challenging times where I helped them transform to their next levels of growth. Experienced in digital marketing, creating new service offerings, developing & hosting live & online training & providing impactful speaking to promote & build brand awareness. Identified & closed gaps in marketing, branding, customer service & service operations that once removed increased customer loyalty, strengthened operations, & improved employee engagement.