Business Technology Systems

Business Technology Systems (BT Systems) builds and operates the infrastructure behind modern law firms. Most firms don’t lose retainers because they lack leads. They lose them at intake: missed calls, slow follow-up, and duct-taped workflows that nobody owns—especially after hours and during court. We install Intake Control: an operational engine that turns inbound demand into booked consults and retained clients with consistency. What we build (and run): Phone routing that never dead-ends (hours / after-hours / overflow / failover) Missed-call capture + instant response Speed-to-lead follow-up sequences (minutes, not hours) Scheduling + confirmations + no-show recovery Pipeline ownership + visibility (so the owner stops guessing) Powered by OneFlow™, our integrated ServiceOps platform that connects phones, intake, workflows, automations, and client engagement into one operating system. If you’re a criminal defense or immigration firm and you suspect intake leakage, book a 10-minute Intake Audit. We’ll map the leak and give you the first fix to install. Book the audit: