Cabrera Consulting

Hi there! My name is Cristian Cabrera, and I am excited to launch my independent consultancy business focused on helping start-ups build foundational excellence in Customer Service. I have a strong belief in how Customer Service should operate, and I believe that start-ups require a solid foundation in order to succeed. According to recent research from the American Marketing Association, customer satisfaction is a key driver of business success, with satisfied customers more likely to make repeat purchases and recommend the company to others. Additionally, a study from the Harvard Business Review found that companies with high levels of customer satisfaction and loyalty experience significantly higher profits compared to their competitors. My goal is to help start-ups lay the foundation for success in their CS operations by offering a range of services, including advising on how to improve their CS operations, implementing metrics and tracking systems, leading projects to implement digital communication channels and phone systems, and assisting with the implementation of order-to-cash processes. I understand that start-ups may not be ready to hire full-time CS employees right away, which is why I am offering the flexibility for them to pay for my services either: hourly, by project, or have me on retainer. This way, they can have dedicated support from a professional with a proven track record, without committing to a full-time hire. In addition to my experience and references, I bring a work ethic built on determination, creativity, and empathy to the table. I am a highly skilled and adaptable problem solver, and I believe that I can make a real difference for start-ups by helping them build a strong foundation for their CS operations. If you are interested in having an initial conversation, please do not hesitate to DM me here on LinkedIn or visit my site, https://calendly.com/cabreraconsulting/60min, to set up time for a 1hr consultation.