Calltech Ingenieros

CallTech is the first company in Europe focused on high-value professional services for contact centres and BPO markets. Our main goal is helping our customers to achieve cost savings and improve their contact centres efficiency. IF YOUR ISSUES ARE… Do my investments really cover my needs? Will my state-of-the-art be scalable if I keep growing? Will I be able to integrate easily my new purchases with my current equipment and systems? Am I currently taking full advantage of my technology? How much is the cost of opportunity and penalizations for each service interruption? Is it optimal my workforce planning? Am I getting from my systems all the information I need to manage efficiently my business? Does my Balance Scorecard show the real status of my company? Which is the perception my clients have of the service provided by my contact centre? … WE HAVE THE SOLUTION: Voice Portal Solutions for customer self-service Workforce Management Optimization Call Center Technologies Integration Services Development of Dashboards for all company levels High-value Speech Analytics Solutions Project Management Managed Services … AND ANY OTHER TECHNICAL ADVICE YOU MIGHT REQUIRE.