Calpro Research, Llc

Enabling Continuous Improvement We have helped hundreds of veterinary hospitals improve customer loyalty, productivity, and employee engagement. We do this by providing online assessments, benchmarking, and training. We believe in the power of continuous improvement. This is best described by the Japanese word “Kaizen” which is translated as “constant good change.” To help our clients implement a Kaizen program, we provide effective survey instruments using the Net Promoter Score as a base. We then create industry benchmarking for advanced analytics and provide coaching for strategic planning. We enable our clients to be their best! To see how we do this, please watch the system demo on our website.