Castle Claims Service

Castle Claims Service is a multi-line independent adjusting company servicing the insurance industry. Our competent adjusters, with their numerous years of experience in the industry and continuous professional development, afford us an advantage over other adjusting companies. Our adjusters have been trained in Xactimate and Symbility estimating programs. We utilize an online claim and file management system. Upon receiving a claim, we set high standards by contacting the policyholder within 24 hours and scheduling inspections within 48 hours. When requested, we will secure agreed price appraisals with the insured or a contractor. Reporting is done in a timely manner, with monthly updates until conclusion. Castle Claims Service understands that policyholders and companies are subject to risk of loss at all times. Our stance is to be there when you need us by making a live operator available to take your call 24 hours a day, seven days a week. While providing service to our customers from three locations, we maintain competitive prices and satisfied customers. Castle Claims Service provides dependable and efficient service throughout Western Pennsylvania with offices located in Pittsburgh, New Castle, and Erie. We have licensed adjusters for the states of New York and West Virginia. Castle Claims Service continues to assist their clients, insurance companies, and self-insurers, securing quality service for their policyholders and claimants, with fair pricing appraisals, estimates, and prompt contact and follow up. We are a family-owned business that values being a fair and honest company to its clients and employees. With over 50 years of service, Castle Claims Service continues to adapt to and embrace change over the years. As our business grows, we are always looking for methods to improve our practices, service, and employee expertise by way of advancements in technology and professional development.