Catalyst Software

Founded in 2017 by experts in customer success and customer-led growth, Edward Chiu and Kevin Chiu, Catalyst merged with CS category leader Totango in February 2024. The combined organization operates under the company name Totango, with two offices in NYC and Tel Aviv, and remote employees operating in 25 U.S. states and 6 countries. The Catalyst customer growth platform is an offering in the Totango Customer Revenue Optimization suite, which brings together three products, each designed to deliver exceptional results, and united by an integrated customer data platform. The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth. Unison AI-powered Customer Intelligence Engine works independently, or alongside any customer success platform. It allows businesses to more effectively predict customer risk and proactively reduce churn before it becomes an issue. Leading customer success teams around the world — including SAP, Github, Schneider Electric, Dynatrace, Drata, and Aircall — use Totango products to access actionable insights and empower teams to fuel customer-led growth. For the latest updates, follow us at