Cato Creative Inc

Most retailers are stuck in the Survey Trap—reacting to engagement surveys with new programs that never improve the scores. The problem? Experience Blindness. You can see engagement scores, but you're blind to the daily store experience that creates them. We help retail executives get to the bottom of why their engagement initiatives aren't working, then give them a clear roadmap to fix it. Instead of adding more programs, we redesign the systems that create engagement daily. Our clients include major North American retailers who've realized that great customer experience starts with engaged employees—but that engagement has to be built into how work gets done, not bolted on top.