Cedric F. Jacob

I am a Zendesk Consultant, AI & Automation Specialist, Full-Stack Developer, and Author of Mastering Zendesk (2017). I take a holistic view of a company’s entire ecosystem - connecting departments, integrating AI, and optimizing customer journeys for seamless, consistent experiences that drive loyalty and growth. What I do - Elevate and scale support teams with AI-powered workflows - Design future-ready, scalable support structures - Transform customer service into a profit center - Build intelligent Help Centers that engage customers - Create custom AI + Zendesk integrations - Develop innovative web apps & automation tools - Provide targeted coaching and strategy My Clients Include - Adidas Group / Runtastic - Weber Inc - The Meet Group (MeetMe, hi5, LOVOO, Growlr, Skout, and Tagged)- Zyxel Networks - Trusted Shops - Radancy My Skills include AI & Automation: OpenAI, Claude, AI-driven automation, Large Language Models (LLMs), Workflow Orchestration Frontend: HTML5, CSS, JavaScript, jQuery, Responsive Design Backend: Node.js, PHP, Python, SQL, MongoDB, Serverless Architecture (AWS, Google Cloud) Specialized In: Zendesk API, Zendesk Apps, Channel Integration Development, AI-powered integrations Some Client Feedback "Cedric has a unique ability to understand a business problem and turn it into a workable IT solution.""I can truly recommend Cedric as your go-to person when it comes to Zendesk.""With Cedric you have a great sparring partner to find customer focused solutions. Even if there are restrictions from Zendesk, he always finds a way for whatever challenges you have for him.""Over and over again I’m impressed with his professional work, his outstanding ideas and his international connections." Any questions? I love connecting with people! Feel free to contact me: contact@cedricfjacob.com