Ciqual Limited

In 2019 Ciqual was acquired by TEOCO Corporation. Ciqual measure the true Quality of Experience (QoE) of a user’s mobile service from end-device to service. This enables mobile operators and enterprises to take action to quickly identify, verify and resolve individual customer affecting issues by correlating in real-time with network, device and service reachability. Through our on-device application, CIQUAL provides a more effective communication channel, giving a voice to the ‘silent majority’ of consumers who churn rather than complain about poor Quality of Experience. Founded in 2007, CIQUAL is engaged with some of the world’s largest mobile operators, System Integrators and device suppliers. The company has offices in the UK and Australia. Research, development, marketing and customer support functions are located in the Edinburgh, Scotland headquarters.