Ciscor Managed Outsource Solutions

COMMUNICATION AND INFORMATION SYSTEM CORPORATION (CISCOR) was established in January 1986. We started as a trading firm servicing some government agencies. In 2003, CISCOR opened its Call Center Operations providing its services to banks and some pharmaceutical companies. In 2006, CISCOR Building was inaugurated. The facility is company owned enabling us to deliver value of service to our clients at a cost lower than market standards. The facility is protected by 24/7 CCTV cameras and RFID entry doors and can accommodate up to 120 employees at any given time. As of 2018, CISCOR has catered its services to all types of industry segments such as: Health Care Government Institutions Financial Institutions Customer Relations Consumer Brands Utilities Hospitality Industry Logistics Political Campaigns CISCOR offers a wide coverage of services. Our extensive experience in customer and service management helps us develop and execute processes and strategies that we find effective in handling customers. We also have our in- house quality assurance department to ensure that we deliver the highest possible quality of service. Our list of services includes: CUSTOMER SERVICE CALL MANAGEMENT (Helpdesk) Inquiries Management Complaints Management Requests Management SERVICE CALL HANDLING (Service Fulfillment) Concierge Service Delivery Service AFTER- SALES SUPPORT (Relationship Continuity) Welcome Calls Feedbacks Record Updates INBOUND SALES SUPPORT Subscription confirmation, upgrades and support OUTBOUND SALES SUPPORT Product/ Service Introduction Trials and Samples Random Distribution TRANSCRIPTION SUPPORT Medical Transcription Legal Transcription ADVERSE MANAGEMENT Monitoring and Resolution DATABASE GENERATION AND MANAGEMENT SOFTWARE DEVELOPMENT RESEARCH AND SURVEYS DATA ANALYSIS BUSINESS PROCESS DEVELOPMENT DIGITAL MARKETING To know more, send us an email at colesantosjr@ciscorsolutions.com