Cliezen

We help companies understand the differences between their clients expectations and their actual experiences, and what they need to do to close that experience gap. Cliezen is the only non-NPS based customer experience management system that is specifically created with B2B companies in mind. Our automated system accurately measures needs, expectations and actual experiences, and identifies specific pro-active actions to significantly reduce churn, increase customer experience and reveal upsell opportunities. Cliezen enables Customer Success agents, Account Managers, Sales Directors and others to understand their client's needs, wants and expectations. Cliezen has unique features aimed at making the lives of B2B CX professionals easier and more effective. Our Scalable Personalization automates repetitive CX and CS tasks, freeing up your team to deliver value where it counts. Plus, our Last Mile CX technology gives a full view of both B2B and B2C relationship aspects, providing your team with a seamless, end-to-end perspective across the customer journey. We don’t just measure; we provide the insights, tools, and support to elevate B2B client experience in a way no other CX platform can. With Cliezen, every interaction becomes an opportunity to strengthen your client relationships and drive sustainable growth. We are experts on: B2B, High response rates, Experience Gap, Client Feedback, Closing The Loop, Customer Journey Mapping, Real-Time Customer Insights, Advanced Client Analytics, VoC, CXM, CX, Customer Experience, Customer Experience Management, RIP NPS, CSAT, Customer Feedback, Online Survey Software, SaaS, SaaS Enterprise, CRM Integrations, Product Experience, Customer Journey Management, Enterprise Feedback Management, Business Intelligence, Customer Feedback Management, Voice of the Customer, Net Promoter Score, Real-time Dashboards, Continuous Improvement, Continuous Feedback, Actionable Insights and CX ROI.