Communications Consumer Panel

The Communications Consumer Panel, established by the Communications Act 2003, is a group of independent experts with direct sectoral experience, supported by a small team. We ensure the citizen and consumer voice is represented in communications policy development. The Panel’s job is to ensure that the sector works for consumers, citizens and micro businesses - and in particular people who may be in a more vulnerable position in society. The Panel’s work is diverse and broad, covering not just telecommunications such as broadband, spectrum (mobile and TV airwaves) and mobile, but also post, broadcasting and digital inclusion. The sector presents different challenges to those in utilities sectors such as energy and water; in many ways it is closest to financial services in its complexity, vast range of providers and related competitiveness.