Connect Worldwide Services

With over 40 years of experience in the management team of providing in-house and outsourced telephone services, Connect Worldwide Services has unrivalled expertise in communication with prospects and customers. We deliver outstanding customer service and return on investment. CWS provides you with inspiring and effective telephone-based communications that build profitable, long-term relationships between your brand and your new and existing customers. We can offer complete, tailored, integrated communications solutions using outbound & inbound telephone, new media, Hot Key transfers and direct mail. We have a flexible approach and have the capacity to work with a wide range of clients, both large and small. Our telephone campaigns include the acquisition, reactivation, uplifting, lobbying, welcoming and surveying of your donors, lottery players and customers. Our Management Consultancy Services include Welcome Interaction, Mystery Shopping, Realtime Verification, Management Training, Leadership Coaching and Data Analysis & advice. We also have a vast amount of knowledge around donor and customer demographics that will help improve your long-term ROI’s on every campaign you want to run.