Contact Centre Action

Contact Centre Action (CCA) are experienced specialists in the Contact Centre and Call Centre Industry, and we excel in creating and enhancing all aspects of customer service, cost reduction, contact centre and call centre design, establishment, relocation, staffing, technology, process engineering, strategy development and project management. Our direct industry knowledge allows us to tailor a recruitment solution for you, that will provide you with the best staff for your requirements and minimise staff attrition. We believe in thoroughly understanding your business and requirements before we accept a recruitment brief. Our strong understanding of the successes and challenges in the marketplace and insistence on vendor independence gives us a wide view of all suitable technology vendors, products, solutions and services available to the industry today, consequently endorsing our high profile position within the Industry. Our direct industry knowledge, specialised skills and unique experience also provides the ability for independent reviews of a number of options and ensure the right solution with a value for money outcome is achieved for you. Our customer profile includes businesses across a multitude of industries, including Government, transport, banking and finance, tourism, sport and recreation, insurance, not-for-profit, retail, wholesale, manufacturing. More details and testimonials are available on our web site - References can be provided upon request.