Contact Centre Research

CCR provide intelligence to the contact centre industry primarily in EMEA. Both supply-side and end-user organisations benefit from CCR's services. Main product offerings include- People Pay & Performance - a pay and performance benchmark covering human capital costs in contact centres Top 50 Contact Centres To Work For - a staff satisfaction benchmark for front-line call handlers Emerging Trends & methodologies - a suite of thematic benchmarks covering various operational and performance issues, including FCR and Analytics Location - a set of off-the-shelf and bespoke services for organisations seeking to find a new location and support for governmental investment promotion agencies Membership of CCR provides 5 major research programmes covering the 5 main areas of interest to a Contact Centre Leader