Copperline Consulting, Inc

Specialize in on-premise Genesys Pure Engage contact center telephony systems, call center design, database systems and training. Provides- Genesys Inbound, Outbound, eServices, Reporting, design and installation, multi-site and multi-platform implementations - Professional Services for all versions and components of Genesys Pure Engage on-premise systems - Genesys experience on Siemens, Avaya, Cisco, Alcatel, Aspect and Nortel phone systems - Consulting on all aspects of contact center operation and reporting: Call routing, call recording, adherence and work force management, reporting, interactive voice response, etc- Custom programming and database design services are available for multiple languages and platforms - Basic and advanced training for contact center users, supervisors, managers and administrators including self-sufficiency training for system support personnel