Cosmetic Answers

Cosmetic Answers is an outsource consumer services provider serving the health and beauty industry exclusively. Using Cosmetic Answers as your service provider and outsourcing your consumer relations services will save you the costs of company benefits and overhead. Cosmetic Answers is a “semi-virtual company” using a high degree of telecommunication technologies to extend our capabilities for our clients. Cosmetic Answers believes that consistent communication is imperative to great consumer service. We also believe that proper and accurate documentation is paramount to successful consumer management. We understand that your Consumer Services Department is a critical link between you, your consumer and your product. Cosmetic Answers maintains that bridge between the consumer and the company, flawlessly integrating into your existing process. We have a toll-free number and an email address that is presented to your consumer as the “Consumer Relations Department”. Your consumer will not know that they are not calling a department within your organization. Our VOIP telephone system allows us to have an unlimited number of extensions to better assist your customers. It also allows for the provision of a toll free number for our clients or to have an existing toll free number transferred to our telephone system. One of the many benefits of this system is that your consumer has access to “your” number, and in the event that you no longer use our service the telephone number can be transferred to your telephone system. This number can be provided to your consumer through your packaging, website or on your company voicemail system. We also can respond to your consumer email by using a “Cosmetic Answers email” address.