Covena

Covena is a WhatsApp conversation solution for booking-driven consumer service businesses. We help clinics, education centers, and other consumer services handle inbound customer inquiries at scale, without adding more admins or breaking existing workflows. Covena automatically responds to messages, follows up with customers, and guides conversations toward confirmed bookings or payments. It runs inside Covena’s own WhatsApp inbox so conversations never get missed or dropped as volume grows. Unlike basic AI chatbots or outsourced sales teams, Covena is built for real customer conversations. AI handles most interactions automatically, with human oversight ensuring accuracy and smooth handoffs when judgment is needed. Covena is backed by Lightspeed, Monk’s Hill Ventures, and Gojek’s co-founder.