Crystal Information And Communication Technology

CICTECH provides corporate I.T support solutions for small to medium-sized companies. Accredited specialists deliver our services using I.T. Infrastructure Library (ITIL) best practices and ISO9001:2001 management processes to provide high-quality and cost effective I.T support services tailored to business needs. SME TELEPHONY We provide scalable Private Box Exchange and Voice Over Internet Protocol telephony. Our Voice messaging system can exchange personal and stored telephony messages, while our Private Branch Exchange (PBX) is capable of switching and looping calls. NETWORK ENGINEERING AND SECURITY We are specialists in implementing, maintaining, and integrating corporate LAN and WAN, server architecture, and administration of network security hardware. DATABASE DEVELOPMENT AND MANAGEMENT We provide businesses with custom databases for use within an enterprise to achieve business needs. We perform database server hardware evaluation, planning, creation, installation, back-up, enrolment of system users, updating relevant documentation on a database, recovery from database failure, monitoring of database performance, ensuring the security of the database and writing of MS SQL stored procedures for clients. QUALITY ASSURANCE TESTING We offer Software QA testing services to ascertain that our clients' applications operate in conformity with expected attributes. WEB DEVELOPMENT Planning, creation and coding of internet sites and web pages with text & images combined for e-commerce solutions USER SUPPORT TECHNICIANS Our certified engineers and technicians are responsible for resolving any I.T. issues on or off client premises. Our support services include; 24x7 direct access to technical experts Service Desk for immediate telephone technical support Rapid response for on-site assistance Pro-active server and desktop management Security updates and patches Remote network management Software user support Hardware maintenance