Cs Impact

CS Impact helps high-growth B2B SaaS companies ($50M–$150M ARR) transform Customer Success into a revenue engine. Through fractional leadership, consulting, and strategic advisory, we drive expansion, increase retention, and align CS with the broader go-to-market strategy to unlock millions in recurring revenue from the existing customer base. You should reach out if Founder or leader and you're asking- How do we unlock expansion revenue from our existing enterprise accounts- How do we evolve CS from a reactive function into a proactive, revenue-generating team- Our QBRs aren't landing. How do we get execs to actually show up, engage, and take action- Our CS team owns renewals and expansions, but we lack repeatable processes and commercial confidence. Where do we start- We're scaling quickly and hiring junior CSMs. How do we coach and upskill them to lead high-stakes customer conversations? If these questions sound familiar, book a 15-minute discovery call today: https://calendly.com/andreabumstead/cs-training-or-consulting Andrea Bumstead, Founder of CS Impact, is an expert in scaling SaaS organizations from $50M to $150M ARR through strategic Customer Success strategies. She built and scaled Procore’s Canadian CS team from $2M to $31M ARR (supporting global growth to $500M+) and played a key role in the company’s IPO. At Revenue.io and Kindsight, she led post-acquisition and GTM transformations that enabled 3x growth targets and delivered $1M+ in expansion revenue within 6 months (150% of target). What customers say about working with CS Impact: “Andrea delivered a detailed, well-structured plan that impressed our internal team across the board. The level of analysis and insight she brought was outstanding, and her deep expertise in Customer Success was evident throughout the final deliverables. Andrea was a fantastic partner, and we’d highly recommend her to any organization."(Rebecca Rogez, GTM leader)