Cupola Cx

When you're a CX leader responsible for driving strategy & customer retention, it can be challenging to know where to start. You might be asking: How do I know what will move the needle in all of this customer feedback? Who can I partner with in the organization to drive the importance of CX? What high-value activities should I start working on to show ROI to my leaders? If this sounds like you, you're not alone. Cupola CX's founder, Sarah Andrews, was a former CX leader & has been there, too. Sarah knows how challenging it can be to balance keeping customers happy, employees engaged, & leaders bought into the value of a strong CX culture. That's why she founded Cupola CX to help CX leaders, like you, design & implement successful roadmaps that delight customers & retain employees. What Does an Engagement with Cupola CX Look Like? Helping organizations identify their CX strengths & opportunities using a customized six-prong audit to highlight strengths & opportunities Leveraging the results of the CX Audit, delivers a two-year CX roadmap Providing the CX leader with high-value activities to kickstart the implementation of the roadmap Supporting CX leaders with ongoing advisory services throughout the process to help navigate the change management process What Makes Cupola CX Different? Having sat in the seat herself, Sarah was a CX leader & consultant, helping clients of all sizes. She's "seen the movie" & knows what it takes to build & implement a successful CX strategy, understanding the challenges you face. It can feel so daunting sometimes & like no one sees the impact of your hard work.