Customer Feedback Systems Australasia

Customer Feedback Systems (CFS) is a Global provider of Service Measurement, Service Improvement & Market Research. The company was founded in 1998 in South Africa and grown to North America, United Kingdom, Europe, Australasia, Sub-Saharan Africa, South Africa and West Africa. Our Story: One of the company's founders spent hours waiting in a bank queue to be served. In partnership with an MBA classmate, the CFS concept to push some buttons, to let the bank's branch managers and senior executives know what their customers really thought of the service that staff were delivering was born. After pitching the idea to the board, that bank became CFS' first client and is still a client today. The Australian Branch of CFS, was founded in 2004, and works in various industries such as: 1. HealthCare 2. Retail 3. Education 4. Banking 5. Government Agencies CFS gathers “real time” client & staff feedback, analyses the data and delivers valuable reports to key management. This together with our interactive “tool boxes” around actionable information assists in improving customer retention and increased organisational profitability. Some of our specialities include: 1. Service Measurement 2. Net Promoter Score Measurement 3. Customer Experience Strategies 4. Employee Engagement 5. National Healthcare Auditing 6. Market Research Our core objective is to add value to our clients operations by focusing on the measurement and improvement of internal and external customers' satisfaction and loyalty. By leveraging our experience in the transformation of data into actionable information, we equip teams and their leaders with the tools to improve their Business Performance. This is why we are working with some of the major health care providers such as: 1. Uniting Health Care Group 2. Healthscope 3. Agency of Clinical Innovation 4. Eastern Health (VIC) 5. And many more Enquiries: 1300 850 680 http://cfs-australasia.com/