Customer Management Forum
The Customer Management Forum is the italian business community on Customer Relationship Management (CRM). The Customer Management Forum has been founded by Thomas Schael who has involved as the community manager of the main italian CRM initiative more than 600 companies in events, annual benchmark studies, study tours in Europe and USA, etc. The Customer Management Forum has been financed over the years by the main CRM and Customer Service players in the Italian market, i.e, Vodafone, Poste Italiane, Intouch - Gruppo Europassistance, Siebel, Reitek, IC Service - Gruppo Infocamere, Delos - Gruppo Getronics, Answers, Teleclient - Gruppo Fiat, Knowedge Stones - Gruppo AISoftw@re, Inps, Inail, Comune di Roma, etc.
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Jessica Oneal
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