Customer Value Management, Llc

A firm that has been helping companies successfully implement Customer Value Management practices for over 20 years, allowing them to create deep customer loyalty, understand and define the competitive landscape, and track the impact of competitive advantage right to the bottom-line. Customer Value Management, LLC uses industry-leading techniques in focus groups, customer surveys, and in-house strategy development to define and measure value propositions, as perceived by customers. Our analysis creates deep understanding of customer satisfaction, including the relative importance of each part of your value proposition and how well you perform relative to competitors. This powerful data creates understanding and alignment among decision-makers so teams can agree on priorities, define strategies for improvement, and watch the impact on customer loyalty and company financials. We offer a wide range of consulting services along with public speaking and seminars about the principles of Customer Value Management. Visit us at