Customercare Solutions, Inc

A business consulting firm which concentrates on designing and implementing optimization strategies for customer servicing operations. This work typically starts with understanding the customer/market needs and includes setting the strategic direction of the organization and then completing the organizational, process, and system redesign necessary to achieve the strategic objectives. Our areas of specialization include contact center assessments, strategic positioning, contact center automation, resource optimization, merger integrations, facilities consolidation, and the design of business and service systems and processes to achieve increased quality and efficiency- this includes IVR, Web, Chat, email, etc. CCSI has a very mature, highly skilled team of senior-level contact center talent, a broad reaching field of subject matter experts, and a well established Fortune 100 client base. Our clients range from large multi-national to mid-sized organizations interested in improving operational efficiency, and maintaining or improving customer and employee satisfaction.