Customerimpact

CustomerImpact is a consulting and solutions provider, specializing in the design and deployment of customer and partner feedback programs and dynamic dashboards. These dashboards pull together key customer, operational, financial, and employee metrics from disparate data sources, delivering timely and accurate information in a visually compelling manner. This allows users to analyze and monitor how their group is doing, with alerts highlighting those metrics that are falling outside a pre-defined range. All employees, from high-level executives to front-line staff, are therefore able to monitor the health of their part of the business. CustomerImpact consults with firms to help them identify critical KPIs, design actionable enterprise feedback programs, and create dashboards that make available key findings and provide for root cause analysis. Information security and privacy is assured, since this is offered as a SaaS application or mirrored system behind a company’s own firewall.