Cx Specialist

We are freelance professional covert assessors who would like to make video mystery shopping accessible to small and medium businesses. Automoto and property development industries for years benefit from the advantages of the insight the video mystery shopping brings. However, due to the customer experience agencies set up aimed to serve big corporations, the programmes are often not financially viable to small and medium businesses. We came up with more “no-frills” approach to the programme which makes is more accessible and straight forward. Our basic product is a simple video mystery shopping visit with prices starting at £30 depends on the complexity of the task. We do not add any analysis or written reports unless you ask as to do so. We believe that for small businesses, the biggest value will have the footage itself which will give owners and managers insight into customers’ journey and quality of the service. We can add recordings of the booking phone calls, email trails and follow up voice mail messages if you would like it too. The programme can be as simple or as complex as your business needs.