Datahawks

Customer Value, Unlocked. Customer intelligence specialists, delivering a typical 32X ROI for retail & hospitality brands. The Challenge We've forgotten the customer, and it shows. The average customer lifetime is just 15 months, with most visiting less than twice a year. Blanket communications and surface level loyalty schemes only deliver short-term sales spikes - because true loyalty isn't something you can just trigger or buy, it's something you build. What We Do We don't sell you data, we decode yours. We apply data science and predictive modelling to customer behaviour - revealing segment-specific customer value, predicting risk, and quantifying opportunity. The result is business-changing clarity on where and how to act - and what it's worth. From there, we provide the strategy and expertise to act on it. Our Approach While other consultancies chase campaigns and reach, we use behavioural science and predictive intelligence to engineer genuine customer connection. We turn data-led intelligence into emotionally intelligent, high-margin action. What We Deliver Three levels of intelligence #1 Customer Intelligence (decode behaviour, reveal value, predict risk)#2 Emotional Intelligence (understand motivation, build connection), and #3 Predictive Intelligence (forecast outcomes, guide decisions). Plus a full strategy & activation service Who We Work With We work with ambitious retail and hospitality brands who know it's time to do things differently - including PE-backed brands preparing for exit, franchised brands scaling in the UK, and legacy high street names reclaiming relevance. Clients include Ted Baker, Zizzi, Rosa's Thai, Honest Burgers, Wells & Co, Giggling Squid, and Tenpin. Our Philosophy To build sustainable customer value, connection is everything. The brands that will thrive are the ones using their data to become more human. Curious. Emotionally intelligent. Responsive. Emotion moves people. Intelligence moves markets. We do both.