Delivering Difference

We are unashamedly obsessed with customer experience. Our clients call us in because we’re fixers who blend the strategic and the operational. We figure out what’s going wrong and put in place solutions to make sure every customer interaction is seamless and memorable. However your customers choose to connect with your brand–whether in person, over the phone or online–you need to be delivering a world-class omnichannel service. We make sure you’re consistently exceeding expectations and reflecting your brand. Anyone in your business who directly engages with customers has the power to drive purchases and convert buyers into brand ambassadors. With the rich data and insights they gather, your people can be your superpower, and the voice of the customer can influence business decisions. But if training is lacklustre or inconsistent, if policies, processes and tech aren’t in place, all that valuable insight is lost. Damaged bottom lines and reputations can take years to mend–if they can be repaired at all. Perhaps your contact centre is struggling to keep on top of increasing volumes. Maybe in-person training isn’t working for dispersed staff members. Perhaps your brand look and feel isn’t consistent across concessions in the region. At Delivering Difference we’re well versed in the needs of global businesses, and understand the key differences between EMEA, North America and LATAM. We tend to the needs of long-established global businesses as well as young scale-ups, leading change, setting up contact centres, introducing critical software tools, producing customer service bibles and populating LMS with our bespoke training content. Company founder Beth Hale has ‘delivered difference’ for The Walt Disney Company, The Disney Store, DisneyLife (now Disney+), BVLGARI and Freddie’s Flowers, as well as professional services firms and third sector organisations. If a customer service problem is keeping you up at night, get in touch! info@deliveringdifference.com