Dialtower

Cloud contact center for the future. Agents can use their DialTower console to seamlessly interact with contacts anywhere in the world. We offer blended campaigns to maximize the agent's time and lower your costs. Time is money, therefore every agent interaction is tracked to make sure your getting the best bang for your buck. The system was built from the group up, no software outsourcing guaranteeing the lowest prices cutting out the middlemen! With our feature rich system and highly customizable we can accommodate any use case. DialTower and its employees have worked hard to deliver the most customizable approach to building a platform that you and your company can expand on. All attributes of our product allow you to name items. Naming conventions are important and should be followed by a gold standard. These naming conventions are ultimately what makes it easier to report on and apply conditions to all your flows and objects within the system. Our product's advanced features (IVR, real-time statistics, high security, predictive dialer, Dynamic routing amongst others) allow your contact center team to perform a wide variety of tasks on a single platform.