Dosear Limited

Solutions we offer: Medallia, Qualtrics and Zendesk end-to-end implementations Our Partners: Kantar, Medallia and Zendesk -Kantar UK and Dosear have set up a successful partnership back in 2016 to deliver market-leading CEM solutions, which combine real-time feedback and social media with integrated recovery workflows (closed loop) and built-in text analytics. Together we help companies leverage customer experience data to identify and activate the customer moments that matter. By combining customer feedback with financial and operational information, our solution helps businesses determine how different aspects of their experience affect company performance so they can act accordingly-Medallia's cloud-based customer experience (CX) software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and provides action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance. Medallia and Dosear decided to collaborate on identified opportunities with each other in 2021. The Medallia Partner Program is helping Dosear lead the transformation of customer and employee experiences with a goal to create a world where companies are loved by customers and employees-Zendesk builds software for better customer relationships. By combining forces with third party developers and other technology companies, Zendesk has created a platform that allows its customers to build and use the tech stack to enable the customer and agent experience that meets their needs. Customers can extend the functionality of their Zendesk Suite and provide the customer experience for their industry or use case through Technology Partner integrations, and deliver the right customer engagement experience to help their clients. Zendesk and Dosear formed a partnership in 2023.