Edgetier

At EdgeTier, we help customer support teams uncover the true value of every customer conversation. Using a suite of proprietary models and the latest Generative AI, EdgeTier analyses each customer interaction in real-time, surfacing actionable insights that detect emerging issues, reveal the root causes of customer problems, and identify key trends. This visibility allows support teams to resolve issues faster, improve agent performance, and make data-driven decisions that drive business impact. Our mission is to turn customer support into an insights engine, empowering teams to share reliable insights with the rest of the business and drive continuous improvement. Leading brands like Abercrombie & Fitch, TUI Global, Belmond and Kaizen Gaming trust EdgeTier to understand customers' needs, improve CSAT, create efficiencies, and keep customers coming back. Recognised as one of Deloitte's Technology Fast 50 and among Sifted Europe's Fastest-Growing Startups, EdgeTier is reshaping customer support analytics, supporting customer service teams to become the true voice of the customer.