Emergency Excellence

Emergency Excellence (EmEx) can help your emergency department achieve excellence in emergency care. Patient Callbacks / Discharge Phone Calls: Our patient callback (discharge phone calls) and patient satisfaction survey solution helps you to dramatically improve patient satisfaction and mitigate risk by obtaining post visit positive and negative patient feedback. Emergency Department Benchmarking: Our external emergency department benchmarking services help your emergency department implement best practices to improve quality, performance, and satisfaction. Emergency Department Award: Top-performing emergency departments are eligible for the Emergency Center of Excellence designation, the first national award to recognize superior emergency care. Emergency Department Consulting: Our emergency department consultants include practicing emergency physician and nurse leaders with ER operations expertise. We offer short-term and long-term emergency medicine consulting engagements to help you to identify performance improvement opportunities and implement needed solutions. Visit our website at