Empathetic Ai

Many people ask about our name, why ‘Empathetic’? Because humanity matters in the age of AI, especially in complex, regulated industries like finance and tax. They are environments where judgement, accountability, and trust are system requirements. — Hi, welcome to Empathetic AI. We build finance-grade AI agents for tax, accounting and financial operations. Founded by Angela Shi, former CFO in global FinTech companies, Empathetic AI was created with a learner-builder mindset. We stay close to real financial workflows, continuously working with practitioners and experimenting with how AI can be applied responsibly in finance. Our portfolio includes: • Luna, Australia’s first AI tax assistant, now rolled out across key APAC markets • Empathetic AI Labs, a growing suite of AI agents purpose built for finance space Through Empathetic AI Labs, we design and build vertical AI agents and multi-agent systems across tax compliance, accounting workflow, and financial analysis, each combining industry knowledge, compliance-aware logic, and strong emphasis on evaluation, guardrails and explainability. Industry recognition: • Digital Economy Award Winner 2025 • 3rd place, Australia’s inaugural AI Sprint • Backed by CSIRO’s Data61 for AI agents evaluation • Selected by CA ANZ for major tax innovation Based in Sydney, we work with partners across Australia and the APAC region. service@empathetic-ai.com